Tru Pharma is committed to providing a reliable and efficient shipping process while maintaining the integrity of all research materials. This policy outlines how orders are processed, shipped, and delivered within Canada. By placing an order through our website, you agree to the terms described below.

Tru Pharma operates from Canada and supplies products strictly for research purposes only. All products are not for human consumption and are available exclusively to qualified researchers aged 18 and over. Each batch is verified through third-party Certificates of Analysis (COA) prior to shipment to ensure quality and consistency.

Order Processing

Orders are processed within a standard handling timeframe after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, and verification requirements. Orders are only processed on business days, excluding weekends and holidays.

Once an order has been processed and prepared for shipment, it is transferred to the selected shipping carrier. At this stage, modifications or cancellations are no longer possible.

Shipping Methods and Delivery Time

Tru Pharma currently ships orders within Canada only.

We offer standard and expedited shipping options where available. Estimated delivery times are provided at checkout but should be considered approximate, not guaranteed. Delivery timelines may vary depending on the destination, carrier performance, and external factors such as weather conditions or logistical delays.

While we aim for timely delivery, Tru Pharma is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Shipping Accuracy and Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Incorrect or incomplete addresses may result in delays, failed delivery, or returned packages. In such cases, additional shipping fees may apply, and refunds may not be issued.

Customers are responsible for ensuring that the products they order can legally be received at their provided Canadian shipping address and that their use complies with all applicable laws and regulations.

Tracking and Confirmation

Once your order has been shipped, a confirmation email with tracking details will be provided. Tracking updates are managed by the shipping carrier and may take time to reflect accurately in their system.

If you do not receive tracking information within the expected processing window, you may contact us for assistance.

Lost, Delayed, or Stolen Packages

Tru Pharma is not liable for packages that are delayed, lost, or stolen after being marked as delivered by the carrier. However, if a shipment is confirmed lost in transit, we will work with the carrier to investigate the issue and determine an appropriate resolution.

For high-value shipments, we recommend ensuring a secure delivery location is available at the time of arrival.

Product Integrity

All products are packaged to maintain stability and integrity during transit. Due to the sensitive nature of research materials, any compromise in packaging should be reported within 48 hours of delivery.

We do not accept returns once products have been shipped, except in cases of verified damage or error as outlined in our Returns and Refunds Policy.

Policy Updates

This Shipping and Delivery Policy may be updated periodically to reflect operational changes or regulatory requirements. Continued use of our website indicates acceptance of any revised terms.

Contact Information

For shipping-related inquiries, please contact support@tru-pharma.net.

Tru Pharma, based in Canada, remains committed to providing a reliable, secure, and research-focused shipping experience.